6 Principles of Effective Complaint Management E-learning
6 Principles of Effective Complaint Management E-learning
The course will help you to:
- identify what is and what is not a complaint
- understand the value of complaints
- recognise and understand the 6 principles of effective complaint management:
- Respectful Treatment
- Information and Accessibility
- Communication
- Taking ownership
- Timeliness
- Transparency
允許嘗試的次數: 不限
您已經嘗試的次數: 1
嘗試的成績 1: 0%
評分方法: 最高嘗試
已回報成績: 0%
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