The course will help you to: 

  • identify what is and what is not a complaint
  • understand the value of complaints
  • recognise and understand the 6 principles of effective complaint management:
    • Respectful Treatment
    • Information and Accessibility
    • Communication
    • Taking ownership
    • Timeliness
    • Transparency


Number of attempts allowed: Unlimited
Number of attempts you have made: 1
Grade for attempt 1: 0%
Grading method: Highest attempt
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