6 Principles of Effective Complaint Management E-learning
6 Principles of Effective Complaint Management E-learning
The course will help you to:
- identify what is and what is not a complaint
- understand the value of complaints
- recognise and understand the 6 principles of effective complaint management:
- Respectful Treatment
- Information and Accessibility
- Communication
- Taking ownership
- Timeliness
- Transparency
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